Spearheaded our first AI-enabled feature with Bill, a chatbot to help customers answer questions about our docs.
Shipped an automated Dashboard Alerting system, that allows us to alert customers on Institution Status changes. Dashboard Alerting reduced Support ticket burden by 23%.
Currently: scoping a feature that will enable Growth+ Plan customers to get an AI Account Manager, capable of answering questions specific to their integration and traffic patterns
Tech-fluencing about the industry, better money habits, and generally posting about my life on Tiktok.